Effect of Service Quality Differentiation Strategy on Customer Loyalty among Commercial Banks in Nakuru Town, Kenya (Record no. 56704)

MARC details
000 -LEADER
fixed length control field 00685nam a22002057a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210729b ||||| |||| 00| 0 eng d
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number THE HG3284
Item number .K33 2019
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Kabaa, Grace
245 ## - TITLE STATEMENT
Title Effect of Service Quality Differentiation Strategy on Customer Loyalty among Commercial Banks in Nakuru Town, Kenya
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Lumuru
Name of publisher, distributor, etc St. Paul's University
Date of publication, distribution, etc 2019
300 ## - PHYSICAL DESCRIPTION
Extent Xiii, 69 p.;
Dimensions 30 cm.
500 ## - GENERAL NOTE
General note Includes Bibliographical References
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer Loyalty
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Interaction Quality
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Empathy Levels
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service Reliability
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Gichuhi, David
Relator term Dr.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Onyiego, Zakayo
Relator term Dr.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Item type Thesis
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Library of Congress Classification   Restricted Access Not For Loan Non-fiction Nakuru Campus Nakuru Campus Researve Nakuru 29/07/2021   THE HG3284 .K33 2019 065143 29/07/2021 29/07/2021 Thesis