| 000 | 00685nam a22002057a 4500 | ||
|---|---|---|---|
| 008 | 210729b ||||| |||| 00| 0 eng d | ||
| 050 |
_aTHE HG3284 _b.K33 2019 |
||
| 100 | _aKabaa, Grace | ||
| 245 | _aEffect of Service Quality Differentiation Strategy on Customer Loyalty among Commercial Banks in Nakuru Town, Kenya | ||
| 260 |
_aLumuru _bSt. Paul's University _c2019 |
||
| 300 |
_aXiii, 69 p.; _c30 cm. |
||
| 500 | _aIncludes Bibliographical References | ||
| 650 | _a Customer Loyalty | ||
| 650 | _aInteraction Quality | ||
| 650 | _aEmpathy Levels | ||
| 650 | _aService Reliability | ||
| 700 |
_aGichuhi, David _eDr. |
||
| 700 |
_aOnyiego, Zakayo _eDr. |
||
| 942 |
_2lcc _cTHES |
||
| 999 |
_c56704 _d56704 |
||