| 000 | 00693nam a22001937a 4500 | ||
|---|---|---|---|
| 008 | 170308b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780619033637 | ||
| 050 |
_aQA76.9 _b.E53 B45 2001 |
||
| 100 | _a Beisse, Fred, | ||
| 245 |
_a A guide to computer user support for help desk & support specialists / _cFred Beisse |
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| 250 | _a 2nd ed | ||
| 260 |
_a Cambridge, Mass. : _bCourse Technology, _c2001 |
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| 300 |
_a xvi, 464 p. : _bill. ; _c24 cm |
||
| 500 | _a Includes bibliographical references and index | ||
| 650 |
_a End-user computing _xManagement |
||
| 650 |
_aInformation technology _xManagement |
||
| 650 |
_aMicrocomputers _xMaintenance and repair |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c49180 _d49180 |
||