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Customer satisfaction measurement and management : using the voice of the customer / by Earl Naumann, Kathleen Giel.
Material type:
TextPublication details: Cincinnati, Ohio : Thomson Executive Press, c1995.Description: xix, 457 p. : ill. ; 24 cm. + 1 computer disk (3 1/2in.)ISBN: - 0538844396 :
- 658.8/12 20
- HF5415.5 .N32 1995
Book
| Current library | Collection | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Bishop Okullu Memorial Library (Limuru Campus) General Circulation | Non-fiction | HF5415.5 .N32 1995 (Browse shelf(Opens below)) | 1 | Available | 018336 |
Total holds: 0
Includes index.
Computer disk (demo) in pocket.
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