Includes bibliographical references and index

Introduction: A Battle for Survival - Too Few Change Leaders -- A Note for Top Executives -- 1. Performance: Delivering Results Beyond the Bottom Line -- 2. Working Vision: You Find It in Their Hearts and Minds -- 3. Courage: Doing the Right Thing -- 4. People: Getting Everyone Performing Above Expectations -- 5. Process: Actions that Connect to the Customer -- 6. Speed: Organizing Skills for Flexibility -- 7. Momentum: Sustaining and Building Results Over Time -- 8. Skill: Becoming More Than a Good Manager -- 9. New Breed: The No-Excuses Mind-Set -- Epilogue: A Memo to Top Management

For a change effort to be successful, people throughout the organization need to learn new skills and behaviors. Real Change Leaders tells the story of how this is taking place through the eyes of the people who are making it happen - middle managers on the front lines, responsible for doing things like increasing revenues, developing new products, changing the ways customers are served, and improving financial performance. This is a book of immense value for both senior executives and middle managers. For senior managers it shows how companies are tapping this new source of leadership capability and how these lessons can be implemented by their own company. For middle managers, Real Change Leaders shows how to assume a new role, one that will enable them to produce at higher levels and enhance as well as keep their jobs