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1. Book
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Customer satisfaction measurement and management : using the voice of the customer / by Earl Naumann, Kathleen Giel. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cincinnati, Ohio : Thomson Executive Press, c1995
Availability: Items available for loan: Bishop Okullu Memorial Library (Limuru Campus) (1)Call number: HF5415.5 .N32 1995.

2. Book
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The agenda : what every business must do to dominate the decade / Michael Hammer. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Crown Business, c2001
Availability: Items available for loan: Bishop Okullu Memorial Library (Limuru Campus) (2)Call number: HD58.8 .H35 2001, ... Nairobi Campus (2)Call number: HD58.8 .H35 2001, ... Nakuru Campus (1)Call number: HD58.8 .H35 2001.

3. Book
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What has government done to our health care? / by Terree, P. Wasley. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Washington, D.C. : Cato Institute : Distributed to the trade by National Book Network, c1992
Availability: Items available for loan: Bishop Okullu Memorial Library (Limuru Campus) (1)Call number: RA395.A3 W38 1992.

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An analysis of the effects of customer services on enhanced performance of banking sector in Kenya: a case study of Barclays Bank Limited. Wanjiku Ruth Wambui by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Limuru, Kenya: St. Paul's University, 2015
Availability: Items available for reference: Bishop Okullu Memorial Library (Limuru Campus): Not For Loan (1)Call number: THE HG1616 .W36 2015.

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Organizational Behavior : Improving Performance and Commitment in the Workplace / Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill Irwin, 2011
Availability: Items available for loan: Nairobi Campus (1)Call number: HD58.7 .C65 2011.