TY - GEN AU - St. John, Burton, AU - Pearson, Yvette E., TI - Crisis communication and crisis management : : an ethical approach / SN - 9781483316147 AV - HD49.3 .S72 2017 PY - 2017/// CY - Los Angeles : PB - SAGE Publications KW - Communication in crisis management KW - Crisis management N1 - Includes bibliographical references and index ER -