TY  - BOOK
AU  - Kabaa, Grace
AU  - Gichuhi, David
AU  - Onyiego, Zakayo
TI  - Effect of Service Quality Differentiation Strategy on Customer Loyalty among Commercial Banks in Nakuru Town, Kenya
AV  - THE HG3284 .K33 2019
PY  - 2019///
CY  - Lumuru
PB  - St. Paul's University
KW  -  Customer Loyalty
KW  - Interaction Quality
KW  - Empathy Levels
KW  - Service Reliability
N1  - Includes Bibliographical References
ER  -