TY - BOOK AU - Gichanga Ruth Wambui AU - Herman K Mwangi TI - The Effects of Quality Management Systems on the Performance of Savings and Credit cooperatives societies in Kenya AV - THE HF 5415.5 .G53 2013 PY - 2013/// CY - St. Paul's University- Limuru PB - St. Paul's University- Limuru KW - customer service- Quality Management systems KW - Quality Management Services N1 - It Includes references and bibliographies ER -