TY - BOOK AU - Phillips, Jack J., 1945- TI - Return on investment in training and performance improvement programs SN - 0884154920 AV - HF5549.5.T7 P43 1997 PY - 1997/// CY - Houston, Tex. PB - Gulf Pub. Co. KW - Employees KW - Handbooks, manuals, etc KW - Training of KW - Evaluation KW - Rate of return KW - Employees|aHandbooks, manuals, etc|aTraining of |aEvaluation KW - Rate of return|aHandbooks, manuals, etc KW - |2fast|0(OCoLC)fst01423877 KW - Handbooks and manuals N1 - Includes bibliographical references and index N2 - This book guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. You get user-friendly ROI calculations, plus ten post-program data collection methods, ten strategies for determining the amount of improvement that is directly linked to training programs, and ten techniques for converting both hard and soft data to monetary values. This book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes you through the ROI process step-by-step ER -