TY  - BOOK
AU  -  Beisse, Fred,
TI  -  A guide to computer user support for help desk & support specialists
SN  - 9780619033637
AV  - QA76.9 .E53 B45 2001 
PY  - 2001///
CY  -  Cambridge, Mass.
PB  - Course Technology
KW  -  End-user computing
KW  - Management
KW  - Information technology
KW  - Microcomputers
KW  - Maintenance and repair
N1  -  Includes bibliographical references and index
ER  -