TY  - BOOK
AU  - Balzer-Riley, Julia W
TI  - Communication in nursing: Julia Balzer Riley 
SN  -  9780323046763  
AV  - RT86.3 .B34 2008 
PY  - 2008///
CY  - St. Louis, Mo.
PB  - Mosby/Elsevier
KW  - Nurse and patient
KW  - Interpersonal communication
KW  - Nurse-Patient Relations
KW  - Communication
KW  - Interpersonal Relations
KW  - 655  2 Nurses' Instruction
KW  - Nurses' Instruction
N1  - Includes bibliographical references and index
N2  - Beyond the basic concepts of therapeutic communication, this 6th edition is a unique approach to interacting with patients and colleagues with empathy and sensitivity. This practical resource addresses a wide array of topics, including being assertive, electronic communication, respect, humor, confrontation, and requesting support, with a personal touch conveyed through quotes, stories, and poetry
ER  -