Essentials of business communication - Guffey, Mary Ellen; Loewy, Dana. (Mason, OH : South-Western/Cengage Learning, 2010)
0 unit 1. Communicating in today's workplace -- 1. Career success begins with communication skills -- Communication skills : your ticket to work or your ticket out the door - - Understanding the communication process -- Improving listening skills -- Enhancing your nonverbal communication skills -- How culture affects communication -- Capitalizing on workforce diversity -- Summing up and looking forward -- Critical thinking -- Chapter review -- Activities and cases -- Video resources -- Career success starts with communication foundations -- Intercultural communication at work -- Understanding teamwork : Cold Stone Creamery -- Grammar/mechanics checkup -- Grammar/ mechanics challenge -- Communication workshop : technology (using job boards to learn about employment possibilities in your field) --
Includes bibliographical references and index.
Keywords: Business writing; English language -- Business English; Business communication