TY - BOOK AU - Andrews, Jean, 1946- TI - A+ guide to software managing, maintaining, and troubleshooting SN - 9780619213268 AV - QA76.76.S64 A5 2004 PY - 2006/// CY - Australia, Boston, MA PB - Thomson/Course Technology KW - Computer technicians KW - Certification KW - Computer software KW - Problems, exercises, etc N1 - Includes index; Chapter 1. Introducing and comparing operating systems -- Chapter 2. How an OS works with hardware and other software -- Chapter 3. Understanding the boot process and command line -- Chapter 4. Supporting Windows 9x/Me -- Chapter 5. Understanding and installing Windows 2000 and Windows NT -- Chapter 6. Managing and troubleshooting Windows 2000 -- Chapter 7. Installing and using Windows XP professional -- Chapter 8. managing and supporting Windows XP -- Chapter 9. Managing memory -- Chapter 10. Supporting hard drives -- Chapter 11. Windows on a network -- Chapter 12. Windows on the Internet -- Chapter 13. Printers, the Mac OS, and Linux -- Appendix A. Error messages and their meanings -- Appendix B. ASCII character set and Ansi.sys - - Appendix C: the hexadecimal number system and memory addressing -- Appendix D. FAT details -- Appendix E: The professional PC technician -- Appendix F. Windows XP service pack 2-- Glossary -- Index ER -