TY  - BOOK
AU  - Beisse, Fred, 1942-
TI  - A guide to computer user support for help desk and support specialist
SN  - 978-0-495-806493
AV  - QA76.9 .T43  B45 2010
PY  - 2010///
CY  - Canada
PB  - Cengage learning
KW  -  End-user computing
KW  -  Information technology
KW  - Customer services
KW  - Information technology
KW  - Management
KW  - Computer programming
N1  -   Includes bibliographical references and index; CD-ROM titles: HelpSTAR help desk software for A guide to       computer user support ; Microsoft Office Project trial software
ER  -