TY - GEN AU - Ulrich, David, 1953- AU - Zenger, John H. AU - Smallwood, W. Norman. TI - Results-based leadership / SN - 0875848710 (alk. paper) AV - HD 57.7 .U45 1999 PY - 1999/// CY - Boston : PB - Harvard Business School Press, KW - Leadership KW - Executive ability KW - Organizational effectiveness N1 - Includes bibliographical references (p. 217-225) and index; Connecting leadership attributes to results -- Defining desired results -- Employee results: investing in human capital -- Organization results: creating capabilities -- Customer results: building firm equity -- Investor results: building shareholder value -- Becoming a results-based leader -- Leaders building leaders ER -