TY  - BOOK
AU  - Shipside, Steve
TI  - Effective communications: get your message across and learn how to listen
SN  - 978 1 40531 753 5
AV  - HF5718 .S499 2007
PY  - 2007///
CY  - London
PB  - Dorling and Kindersley
KW  - Communication
N1  - Includes index
ER  -