Amazon cover image
Image from Amazon.com
Image from Google Jackets
Image from OpenLibrary

A guide to computer user support for help desk & support specialists / Fred Beisse.

By: Material type: TextTextPublication details: Boston, MA : Course Technology, Cengage Learning, 2009Edition: 5th edDescription: xviii, 353 p. : ill. ; 24 cmISBN:
  • 9780760070017
Other title:
  • Guide to computer user support for help desk and support specialists
Subject(s): DDC classification:
  • 004.068/8 23
LOC classification:
  • QA76.9.T43 B45 1999
Contents:
Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems. --Common support problems -- Help desk operation. -- User support management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users. -- A user support utility tool kit -- Appendix A.. Answers to check your understanding questions-- Appendix B. HelpSTAR student edition. -- Appendix C. User support presentations and meetings..
Item type: Book
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Current library Collection Call number Status Barcode
Bishop Okullu Memorial Library (Limuru Campus) General Circulation Non-fiction QA76.9.T43 B45 1999 (Browse shelf(Opens below)) Available 053287
Total holds: 0

.

Includes index.

Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems. --Common support problems -- Help desk operation. -- User support management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users. -- A user support utility tool kit -- Appendix A.. Answers to check your understanding questions-- Appendix B. HelpSTAR student edition. -- Appendix C. User support presentations and meetings..

There are no comments on this title.

to post a comment.
Share