A guide to computer user support for help desk & support specialists / Fred Beisse.
Material type:
TextPublication details: Boston, MA : Course Technology, Cengage Learning, 2004.Edition: 3rd edDescription: xxii, 554 p. : ill. ; 24 cm. +ISBN: - 9780619216689(pbk.)
- 0619216689(pbk.)
- Guide to computer user support for help desk and support specialists
- QA 76.9Â .T43B45 2004
Book
| Current library | Collection | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Bishop Okullu Memorial Library (Limuru Campus) General Circulation | Non-fiction | QA 76.9 .T43B45 2004 (Browse shelf(Opens below)) | 1 | Available | 051184 |
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| QA76.9 .S88W55 1989 Systems Analysis & Design Methods/ | QA76.9 .S88W55 1989 Systems Analysis & Design Methods/ | QA76.9.T43 B45 1999 A guide to computer user support for help desk & support specialists / | QA 76.9 .T43B45 2004 A guide to computer user support for help desk & support specialists / | QA 135.5 .B83 2000 So you have to teach math : | QA 135.5 .C46 1991 Experiences in math for young children / | QA135.5 .D29 1992 Teaching elementary school mathematics / |
CD-ROM title: HelpSTAR help desk software for A guide to computer user support. 5th ed.
Includes index.
Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems. --Common support problems -- Help desk operation. -- User support management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users. -- A user support utility tool kit -- Appendix A.. Answers to check your understanding questions-- Appendix B. HelpSTAR student edition. -- Appendix C. User support presentations and meetings..
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