Includes bibliographical references and index.

Understanding business communication in today's workplace -- Mastering team skills and interpersonal communication - - planning business messages -- Writing business messages -- Completing business messages -- Crafting messages for electronic media -- Writing routine and positive messages -- writing negative messages -- Writing persuasive messages -- understanding and planning reports and proposals -- Writing and completing reports and proposals -- Developing oral and online presentations -- Building careers and writing resumes -- Applying and interviewing for employment