Experiencing quality :

Lengnick-Hall, Cynthia A

Experiencing quality : Cynthia A. Lengnick-Hall, Melissa G. Hartman - Fort Worth : Dryden Press, 1995 - x, 309 p. : ill. ; 28 cm.

Includes index.

Bibliography: p. 293-296.

9780030092541 $14.95

87051460


Total quality management

HD62.15 / .L46 1995

641.5/637