A guide to computer user support for help desk & support specialists /

Beisse, Fred,

A guide to computer user support for help desk & support specialists / Fred Beisse - 2nd ed - Cambridge, Mass. : Course Technology, 2001 - xvi, 464 p. : ill. ; 24 cm

Includes bibliographical references and index

9780619033637


End-user computing--Management
Information technology--Management
Microcomputers--Maintenance and repair

QA76.9 / .E53 B45 2001