Communication in nursing /

Balzer-Riley, Julia W

Communication in nursing / Julia Balzer Riley - 6th ed - St. Louis, Mo. : Mosby/Elsevier, 2008 - xxiv, 375 p. : ill. ; 23 cm

Includes bibliographical references and index

Beyond the basic concepts of therapeutic communication, this 6th edition is a unique approach to interacting with patients and colleagues with empathy and sensitivity. This practical resource addresses a wide array of topics, including being assertive, electronic communication, respect, humor, confrontation, and requesting support, with a personal touch conveyed through quotes, stories, and poetry

9780323046763 0323046762


Nurse and patient
Interpersonal communication
Nurse-Patient Relations
Communication
Interpersonal Relations

--Nurses' Instruction

RT86.3 / .B34 2008