Cases in operations management :

Cases in operations management : building customer value through world-class operations / [edited by] Robert D. Klassen, Larry J. Menor. - Thousand Oaks, CA : Sage Publications, c2006. - x, 425 p. : ill. ; 23 cm. - The Ivey casebook series .

Includes bibliographical references.

1412913713 (pbk.)

2005003580


Production management--Case studies.
Industrial management--Case studies.

TS155 / .C37 2006