| 000 | 00989cam a22002774a 4500 | ||
|---|---|---|---|
| 001 | 11920864 | ||
| 003 | 0 | ||
| 005 | 20170419115315.0 | ||
| 008 | 000224s2001 nyuab b 001 0 eng | ||
| 010 | _a 00026733 | ||
| 020 | _a007231267X (acidfree paper) | ||
| 020 | _a9780072424195 | ||
| 040 | _cSPU | ||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.F54 2001 |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a3rd ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2001 |
||
| 300 |
_axxvi, 646 p. : _bill., map ; _c27 cm. + |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 538 | _aSystem requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 942 |
_2lcc _cBK |
||
| 999 |
_c49987 _d49987 |
||