Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By:

Fitzsimmons, James A

Contributor(s):

Fitzsimmons, Mona J

Material type:

TextPublication details: New York : McGraw-Hill, c2001Edition: 3rd edDescription: xxvi, 646 p. : ill., map ; 27 cm. +ISBN:

007231267X (acidfree paper)
9780072424195

Subject(s):

Service industries -- Management

LOC classification:

HD9980.5 .F54 2001

Item type:

Book

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
		Nairobi Campus General Circulation		Non-fiction		HD9980.5 .F54 2001 (Browse shelf(Opens below))				1	Available			052674

Total holds: 0

Includes bibliographical references and indexes.

System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.

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