TY - BOOK AU - Masila, Lewis Muia AU - Muhoho, John AU - Sang, William TI - Digital Banking, Operational Efficiency, Competitive Intensity and Service Delivery among Commercial Banks in Kenya AV - THE HG1710 .M37 2025 PY - 2025/// CY - Limuru, Kenya PB - St. Paul's University KW - Customer services KW - Bank management KW - Electronic funds transfers KW - Internet banking KW - Banks and banking N1 - A Thesis Submitted to the School of Business and Leadership Studies in Fulfilment of the Requirements for the Award of Degree of Doctor of Philosophy in Business Administration ER -