TY  - BOOK
AU  -  Stone, Douglas, 
AU  - Patton, Bruce,
AU  -  Heen, Sheila
TI  -  Difficult conversations : : how to discuss what matters most / 
SN  - 9780140288520
AV  -  BF637.C45 .S78 1999
PY  - 1999///
CY  - New York : 
PB  - Penguin Books, 
KW  -  Interpersonal communication
KW  - Interpersonal communication
ER  -