TY - BOOK AU - Spiller,Lisa D. AU - Baier,Martin AU - Spiller,Lisa TI - Contemporary direct marketing SN - 9780131017702 AV - HF5415.126 .S65 2004 U1 - 658.8/72 22 PY - 2004/// CY - Upper Saddle River, N.J. PB - Prentice Hall KW - Direct marketing N1 - Prev. ed. published as: Contemporary direct marketing / Lisa D. Spiller, Martin Baier. c2005; Includes bibliographical references and index; Examining the history and processes of direct and interactive marketing -- Building databases, selecting customers, and managing relationships -- Developing lists and discovering markets -- Planning and creating a value proposition : the offer -- Planning and creating compelling message strategies -- Designing and employing print -- Developing and utilizing electronic media -- Crafting and applying high-tech digital media -- Fulfilling the offer and serving the customer -- Conducting research and utilizing tests to measure performance -- Understanding the industry's environmental, ethical, and legal issues -- Exploring and adapting direct and interactive marketing strategies around the world -- Applying direct and interactive marketing math and metrics -- Examining direct and interactive marketing applications in a variety of sectors ER -