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Managing quality : integrating the supply chain / S. Thomas Foster.

By: Material type: TextPublication details: Boston : Prentice Hall, c2010.Edition: 4th edDescription: xxv, 519 p. : ill. ; 26 cmISBN:
  • 9780136088509 (casebound : alk. paper)
  • 0136088503 (casebound : alk. paper)
  • 9780136088523 (hbk.)
  • 013608852X (hbk.)
Subject(s): DDC classification:
  • 658.4/013 22
LOC classification:
  • HF5415.15 .F67 2010
Contents:
Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- The tools of quality -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six sigma management and lean tools -- Managing quality improvement teams and projects -- Implementing and validating the quality system.
Item type: Book
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Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Nairobi Campus General Circulation Non-fiction HF5415.15 .F67 2010 (Browse shelf(Opens below)) 1 Available 048367
Total holds: 0

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Includes bibliographical references and index.

Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- The tools of quality -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six sigma management and lean tools -- Managing quality improvement teams and projects -- Implementing and validating the quality system.

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