Includes indexes.

Introduction -- Introduction to human resource management -- Equal opportunity and the law -- Human resource management strategy and analysis -- Recruitment, placement, and talent management -- Job analysis and the talent management process -- Personnel planning and recruiting -- Employee testing and selection -- Interviewing candidates -- Training and development -- Training and developing employees -- Performance management and appraisal -- Managing employee retention, engagement, and careers -- Compensation -- Establishing strategic pay plans -- Pay for performance and financial incentives -- Benefits and services -- Enrichment topics in human resource management -- Ethics, employee relations, and fair treatment at work -- Labor relations and collective bargaining -- Employee safety and health -- Managing global human resources -- Managing human resources in small and entrepreneurial firms -- Appendix a: phr and sphr knowledge base -- Appendix b: comprehensive cases -- Glossary -- Index.